Refund policy

Returns and refunds

You have 30 days after receiving your order to report an eligible return, damage, incorrect item, or missing item. Contact us at contact@shopwithyou.ca before sending anything back.

Return authorization

To arrange a return, contact us at contact@shopwithyou.ca. Once your request is approved, we will promptly send you the return instructions and the appropriate return address. Please do not send an item back without prior authorization. We respond to return requests within 1–2 business days.

Damaged, defective, incorrect, or missing items

Inspect your order when it arrives and contact us promptly if an item is damaged, defective, incorrect, or incomplete. Include your order number and clear photos or videos showing the issue. After review, the available solution may be a replacement, a full or partial refund, or another appropriate remedy.

Eligibility and exclusions

Approved returns must be unused, unworn, and in their original condition and packaging, with proof of purchase. We do not generally accept returns for a change of mind, an incorrect size or variant selected by the customer, personalized or custom-made products, gift cards, or items damaged through misuse. This does not limit any mandatory rights available under applicable consumer-protection law.

Return shipping costs

If a return is required because we supplied a damaged, defective, incorrect, or incomplete item, we will explain the available resolution and any applicable shipping arrangement. For any discretionary return that we approve, return shipping costs are the customer's responsibility unless we confirm otherwise in writing.

Cancellations

Contact us as soon as possible if you need to cancel an order. We can cancel an order only before processing begins. Personalized, made-to-order, or already processed orders cannot normally be cancelled.

Refunds

We will notify you when your request has been reviewed. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear; processing time may vary by bank or card issuer. If more than 15 business days have passed since approval, contact us at contact@shopwithyou.ca.

European Union cooling-off right

Where applicable, customers in the European Union may have a legal right to cancel or return an order within 14 days without giving a reason. Any statutory exceptions and conditions continue to apply.

Adresse de correspondance :

A.KELLA-WithYou
1035, boul. des Laurentides, CP 27537
Laval (Québec) H7G 2V0
Canada

Cette adresse est destinée à la correspondance seulement. Ne retournez aucun produit à cette adresse sans autorisation préalable. Communiquez d’abord avec nous à contact@shopwithyou.ca afin d’obtenir les instructions et l’adresse de retour appropriée.